We offer a 14 day trial period for our products. (Where applicable. Contact us for details, concerning your country, etc. Custom-built orders are excluded).
If for any reason you decide not to keep our product, you may claim a refund, within 14 days.
Claims must be made within the specified 14 day period.
Proof of purchase documentation is required and a return & refund must be requested from RMacoustics via e-mail (use our contact form). It is the responsibility of the customer to return the product, with freight prepaid, within 14 days from the date of purchase. Claims made (or shipping the product) after this 14-day limited period may void the return policy, altogether, at our discretion.
Products must be in as new condition.
The product must be properly packed to prevent damage during transportation, with all original retail packaging, not altered or damaged in any way. Obvious abuse, misuse, or other alteration of the product will void the return & refund warranty (Any signs of alteration, damage or abuse- including, but not limited to scratches, stripped screws, etc- may void the return policy, altogether, at our discretion).
Package your items securely.
Using all original packaging materials.
Be sure to include the accompanying documents and original sales invoice inside the return.
Any returned items received with incomplete, incorrect, illegible information may be delayed or denied. Please allow approximately 5-10 business days for processing, not including shipping time.
All shipping charges are the responsibility of the customer and are not eligible for refund.
RMacoustics will not be held liable for any loss or damages incurred while your return is in transit.
Make use of reputable carriers that offer insurance and tracking for your package.
For any other queries that you may have, please feel free to contact us.