We offer a 10 day trial period for all of our products. (Where applicable. Contact us for details, concerning your country).
If for any reason you decide not to keep our product, you may claim a refund, within 10 days.
Claims must be made within the specified 10 day period.
Proof of purchase documentation is required and a return & refund must be requested from RMacoustics via e-mail or telephone (use our contact form). It is the responsibility of the customer to return the product, with freight prepaid, within 10 days from date of purchase. The product must be properly packed to prevent damage during transportation.
Products must be in as new condition.
With all original retail packaging, not altered or damaged in any way. Obvious abuse, misuse, or other alteration of the product will void the warranty (Any signs of alteration, damage or abuse- including, but not limited to scratches, stripped screws, etc- may void the return policy, altogether, at our discretion).
Package your items securely.
Using all original packaging materials.
Be sure to include the accompanying documents and original sales invoice inside the return.
Any returned items received with incomplete, incorrect, illegible information may be delayed or denied. Please allow approximately 5-10 business days for processing, not including shipping time.
All shipping charges are the responsibility of the customer and are not eligible for refund.
RMacoustics will not be held liable for any loss or damages incurred while your return is in transit.
We suggest the use of reputable carriers that offer insurance and tracking for your package.